Legal & Terms — Brillantex
Clear terms for bookings, cancellations, food safety and liability that comply with Australian law. Please read before confirming services.
Overview & applicability
These Terms set out the legal relationship between Brillantex (ABN 27 123 456 789) and clients engaging catering services in Australia. They operate in addition to rights under the Australian Consumer Law (ACL). By confirming a booking you accept these Terms.
- Services include catering, staffing, delivery and associated event logistics.
- These Terms apply to bookings for private, corporate and wedding events across NSW, VIC, QLD and selected regions.
Quick facts
Business: Brillantex
ABN: 27 123 456 789
Contact:Brillantex@gmail.com
Governing law: Laws of the Commonwealth of Australia and the state where the event occurs.
Australian Consumer Law — your rights
The ACL provides non-excludable consumer guarantees. If goods or services fail to meet a guarantee, you are entitled to a remedy which can include repair, replacement or refund depending on whether the failure is major or minor.
Our commitments do not limit your ACL rights. Where a service failure occurs, please contact us at the earliest opportunity to arrange a prompt resolution.
- Notify Brillantex within 7 days for catering/service issues.
- Provide photos and booking details.
- We will propose a remedy within 5 business days.
Bookings, deposits & cancellation
Bookings are confirmed on receipt of a deposit and a signed booking confirmation. Final guest numbers and menu must be confirmed by the agreed date on the confirmation.
Cancellation fees apply as set out below. We recommend event insurance for larger functions.
Cancellation fee table
| Timing before event | Fee |
|---|---|
| More than 60 days | Deposit retained (typically 20%) |
| 30–60 days | 50% of total estimated event value |
| Less than 30 days | 75–100% depending on suppliers and perishables |
Specific terms appear on each booking confirmation. Venue access or supplier fees paid on your behalf are recoverable.
Food safety & allergens
We operate under recognised food safety standards. Our team holds current food handling certifications and we follow HACCP-aligned practices in procurement, storage and service.
Clients must declare dietary requirements at least 14 days prior to the event. While we manage allergens carefully, we cannot guarantee a completely allergen-free environment due to shared kitchens and suppliers.
For urgent allergy information or to request our Supplier & Ingredient list, contact Brillantex@outlook.com.
Liability, insurance & third parties
To the extent permitted by law, Brillantex's liability is limited to the value of the services provided. We maintain public liability and professional indemnity insurance; however venues and clients should maintain appropriate event insurance for property damage, cancellation and other event risks.
We are not responsible for loss arising from venue negligence, guest behaviour, weather or third-party suppliers outside our direct engagement.
Venue requirements
- Venue to provide safe power, access and storage.
- Insurance certificates may be requested prior to service.
- Brillantex reserves the right to refuse service where safety is compromised.
Privacy & data handling
We handle client information in line with our Privacy Policy, including collection of contact details, dietary requirements and billing data. Personal data is retained only as necessary for service delivery and legal compliance.
Requests to access or correct personal data should be sent to Brillantex@gmail.com. We respond to access requests in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
FAQ & common clauses
Sample compliance imagery
Contact for legal enquiries
For contractual questions, insurance certificates, supplier details or formal notices, please contact our operations team:
- Email:Brillantex@outlook.com
- Phone:+61 42 359 78 41
- Address: 23 Collins Street, Melbourne, VIC 3000, Australia
Notice
Legal notices should be sent to our registered email. Time-sensitive communications may also be delivered by phone. We will acknowledge receipt within 3 business days.