Privacy Policy

This Privacy Policy describes how Brillantex collects, uses, and safeguards personal information relating to our catering services and this website. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services or interacting with this website, you acknowledge that you have read this Policy. If you are reviewing arrangements on behalf of an organization, please ensure relevant personnel are aware of these practices.

Information we collect may include names, contact details, dietary notes, event dates, venue details, billing information, and correspondence history. We may also collect technical data when you visit our website, such as IP address, device type, browser, pages viewed, and referral source. This technical data helps us understand site performance and improve content. Where practical, you may interact with us without identifying yourself, however certain services require accurate contact details to prepare proposals, coordinate logistics, and meet safety obligations.

We use personal information to plan and deliver catering, communicate about proposals and changes, manage supplier relationships, issue invoices, and improve our offerings. With consent or where permitted by law, we may provide updates on seasonal menus, venue partnerships, or date availability. We do not sell personal information. We may disclose information to service providers who support payment processing, communications, logistics, or IT security. These providers are engaged under appropriate terms, and access is limited to what is reasonably necessary for their role.

Data security measures include access controls, staff training, and technical safeguards designed to reduce the risk of unauthorized access, alteration, or loss. While safeguards are applied with care, transmission and storage of information carry inherent risks. If an incident affects personal information, we will assess the circumstances and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

Cookies and similar technologies may be used to operate the site, remember preferences, and analyze aggregated traffic. You can adjust browser settings to manage cookies. Essential cookies support core functionality, such as navigation and session management. Analytics help us understand which pages are most helpful. For further detail on how choices are applied, refer to the cookie notice on our site and the controls provided there. You may also contact us for assistance with preferences.

Access and correction rights: subject to legal exceptions, you may request access to the personal information we hold about you and seek correction if details are inaccurate or incomplete. To make a request, please contact us using the details below. We aim to respond within a reasonable period. Where a request is complex or involves archived materials, additional time may be needed; we will keep you informed about timing and any practical limitations that apply.

Cross-border disclosures: some service providers may be located outside Australia or use cloud infrastructure with international redundancy. Where overseas disclosures occur, we take steps reasonably designed to ensure that recipients handle information in a manner consistent with the APPs or under comparable safeguards. If a specific engagement involves unique transfer requirements, we will discuss those arrangements with you during onboarding.

Retention: we retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and support business records. When information is *** longer required, it is de-identified or securely destroyed in line with our retention schedules and applicable law. Different categories of records may have different minimum retention periods due to taxation, workplace, or food safety requirements.

Third-party links: our website may include links to internal pages such as Legal and other informational resources. External social media profiles are provided for convenience and community updates; their operators have separate privacy practices. We encourage you to review any platform’s notices when interacting with them. This Policy applies solely to Brillantex services and this website.

Contact: if you have questions, wish to exercise your rights, or would like to make a privacy-related complaint, please contact Brillantex at Brillantex@outlook.com or by phone at + (61) 42 359-78-41. Our address is 23 Collins Street, Melbourne, VIC 3000, Australia. We will review your enquiry and aim to provide a response within a reasonable timeframe. If you are dissatisfied with our reply, you may contact the OAIC for further guidance.

Updates to this Policy: we may revise this Policy from time to time to reflect changes in law, guidance, or our practices. The updated version will be posted on this page with a new effective date. Substantive changes may also be communicated through service emails or notices on our site as appropriate for the context.